Here at The Children’s Mutual we do our very best to offer a first class service to all of our customers. However we are only human and mistakes do happen.
The only way that we can learn from our mistakes, and as a result improve our service, is by listening to what you tell us.
We take all complaints extremely seriously, and we will do our utmost to resolve your complaint to your satisfaction.
How to complain
If you want to contact us to complain you can:
- call us on 0845 609 0085, or
- email us at complaints@thechildrensmutual.co.uk, or
- write to us at:Freepost RRHB-KSAS-LKEL
The Children’s Mutual
PO Box 2090
Gloucester
GL4 3WR
How many complaints do we get?
Our regulator, the Financial Conduct Authority (FCA), requires firms to publish certain information about the complaints they receive from customers, and to do this every 6 months.
Actually, FSA only requires firms to do this if they have received 500 complaints or more. But we want to be open in the way we handle complaints, and we think it’s only fair to show how we’re doing -Â whether we’re above or below 500 – so we’re happy to publish details anyway!
Take a look at the document below which shows details from our most recent 6-month period, 1 July 2012 to 31 December 2012.