Complaints

Here at The Children's Mutual we do our very best to offer a first class service to all of our customers. However we are only human and mistakes do happen.

The only way that we can learn from our mistakes, and as a result improve our service, is by listening to what you tell us.

We take all complaints extremely seriously, and we will do our utmost to resolve your complaint to your satisfaction.

How to complain

If you want to contact us to complain you can:

  • call us on 0845 609 0085, or
  • email us at complaints@thechildrensmutual.co.uk, or
  • write to us at:

    Freepost RRHB-KSAS-LKEL
    The Children's Mutual
    PO Box 2090
    Gloucester
    GL4 3WR

Download our Complaints procedure
PDF, 19KB (opens a new window)

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