Contact us:
If you're a journalist and would like
to
speak to our press office please call
01892 775 337/348 or email
The
Children's Mutual Press Office
Follow us on:
It's all about us!
Our expertise
Because we've been in the business of helping families plan for
the future for such a long time (over 125 years), we do have quite
a lot of experience. We know about the things which most families
want for their children, and about some of their ambitions and
concerns for the future.
And, because we were involved from the beginning – even from the
very first planning stages when it was just an idea – we know an
awful lot about the Child Trust Fund.
As well as all the info, research, and case studies we offer,
we're happy to answer any specific questions you may have about
investing for children generally, or the Child Trust Fund in
particular. David White, our Chief Executive, and Tony Anderson,
our Marketing Manager, are regularly invited to take part in
discussions for local and national TV and radio stations, and to
supply interviews and quotes for press and web articles.
Our successes
We are very proud to have received quite a few industry awards
over the years. Most recent examples include:
awarded by Moneyfacts Investment Life &
Pensions in 2006, 2007, 2008, and 2009
awarded by themoneypages.com in 2009
awarded by Moneywise magazine 2008 and
2009
Our commitment to our customers
As you'd expect, it's very important to us to
provide the best possible service to our customers and our
partners. We carry out reviews of our products, services, and
processes - and regularly evaluate our performance against industry
standards.
Our commitment to excellent service was
recognised in 2009 when we were awarded 'Best Child
Trust Fund Provider' for the fourth consecutive year by
Moneyfacts Investment Life & Pensions. In 2006 we received Kids
Superbrand status in recognition of our expertise in the field of
long-term savings for children by a panel of 18 independent judges
at the Superbrand organisation.
We have joined the 'Customer Impact'
initiative being co-ordinated by the Association of British
Insurers. The aim is to help firms ensure that the needs of the
customer are at the heart of the way in which they run their
businesses.
The three key commitments
are:
- To develop and promote products and services
which meet the needs of customers.
- To provide customers with clear information
and good service when they buy products.
- To maintain appropriate and effective
relationships with customers, providing them with a good service
after they have bought a product.
Corporate stuff
For our Report & Accounts, plus information about
board members, AGMs, and so on, go to the "About us" section on our main consumer
website.